REFUND POLICY

Enjoy shopping with the return policy featured below:

You have 7 days from the date you receive any item to file a return request
Free service

Order Modifications or Cancellation :

After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

Damaged/ Incorrect Order :

We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens.  If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to: [email protected] Once we receive your email and verify the issue, we will get a replacement sent to you right away. 

Order Not Received :

If your item has not arrived within 35 days (45 days for international) after you placed your order, please contact our support team and we will promptly take care of you.  

Shipping times can be longer for certain countries such as Canada, Australia and UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active. 

IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.

We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery

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